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When will I get my order?

PLEASE READ THIS

 

IF YOU HAVE ORDERED

 

G.E.Os OR PRODUCT

 

          PLEASE GIVE 10 WORKING DAYS OR LESS FOR YOU TO RECEIVE YOUR PRODUCT

 

WE DO NOT SHIP PERLITE INTERNATINOALLY WE WILL INCLUDE A GEO KIT TO MAKE UP FOR THIS

 

We ship Mondays, Tuesdays, and Wednesdays  (weather permitting) or unless it is a holiday.

 

We will be contacting you shortly about shipping information so please keep an eye out for our emails.  We will not ship  (LIVE GECKOS)  unless we receive a reply back from you.

 

We use FedEx to ship your geckos over night.

 

Your Dry Goods: GEOs and products can take up to 10 working days to get to you.

WE DO NOT SHIP PERLITE INTERNATINOALLY WE WILL INCLUDE A GEOS KIT TO MAKE UP FOR THIS

If you have ordered  GEOs  or other products we will be shipping as soon as your payment has  cleared PayPal. this can take up to 2 to 3 days, international orders can take up to 5. Not counting holidays or weekends.  We will be using U.S.P.S. to ship dry goods.  The United States Post Office can take up to 10 WORKING DAYS TO DELIVER YOUR PACKAGE.  Please give it this time frame before contacting us.  After this point we can look futher into your package's delay.  Please understand these terms before contacting us.  MOST PACKAGES ARRIVE BEFORE THIS TIME FRAME.  These are the terms of the U.S.P.S. Shipping.  International shipping takes it own coarse, sometimes customs can cause a a delay as well.  We will do our best to do what we can to expedite your package the best we can. Delivery can take up to 4 weeks.

If we have not contacted you after your order it means everthing is on its way. 

 
 
THIS IS YOUR CONFORMATION TO YOUR ORDER!
 
Please understand that we do are best to make sure you new cool stuff get to you as soon as we can thank you again for choosing us.

 

If you have ordered geckos please read the information below.

 

Now that we have your information we will be checking temperatures in your area as well as ours.

We will be using FedEx for shipping your geckos. We pack them up an hour before drop off at the hub this is about 4:30 (our time). Then they get scanned in and get put on a truck and driven down to Phoenix ( about a 45 min drive) Then they are sorted there and put on a plane  for overnight shipping.  They go from Phoenix to Memphis Tennessee or Oakland California.

THIS  IS  VERY  IMPORTANT  IT COULD BE TOO COLD THERE  OR  TOO  HOT  IN  PHOENIX IT CAN GET BELOW 0 IN MEMPHIS AND OVER 100 IN PHOENIX SO IT CAN GET TRICKY.

We have been shipping in this weather for years and have the process down to a science. We put a ice pack on the out side and a heat on the inside  ( as a example) After they arrive in Tennessee they get sorted and put on the plane that goes to your state.  They get scanned in there at that state's facility for over night shipping and sent out by truck to the hub closest to you.  Then the next morning they get put on a truck and out for delivery.

This is the ideal situation some time there are complications with weather or with mechanics of the plane we have had geckos take 4 days to get to the destination that is why we pack them for the worst. We use 40 hour heat packs with 3/4 inch foam insulated boxes for extra peace of mind. 

We will do everything in our power to make sure your new pet arrives safely.   The geckos well being is our number one priority.  We raise these little guys from birth so we  care about everyone of them.  They were our pets.

Once again Thank You for choosing us.

- Your Gecko Guy

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